Terms of Service
Last updated: September 2026
1. Acceptance of these terms
By creating an account or using mateo in any way, you agree to these Terms of Service and to our Privacy Policy. If you don't agree with them, please don't use the platform.
2. Who can use mateo
You must be at least 18 years old and able to form a legally binding contract to create an account or make a booking. By registering, you confirm that the information you provide is accurate and that you'll keep it up to date.
3. What mateo is
mateo is a peer-to-peer marketplace that connects people who want to rent out items they own (owners) with people who want to rent those items (renters). We are not a party to any rental agreement between an owner and a renter, we don't own, inspect, or insure listed items, and we're not a rental company ourselves — we provide the platform that makes finding, booking, and managing a rental easier.
4. Your account
You're responsible for keeping your account credentials secure and for all activity that happens under your account. Tell us right away if you suspect unauthorized access. One account per person — don't create an account on someone else's behalf without their permission.
5. Listing an item
Owners are responsible for the accuracy of their listings (description, photos, price, availability) and for making sure the item is safe, legal to own and rent out, and matches its description. You confirm you have the right to rent out each item you list. mateo may remove a listing, or refuse to publish one, that violates these terms or applicable law.
6. Prohibited items and conduct
You may not list anything illegal, stolen, dangerous without proper safeguards, or restricted by law from being rented. You may not use mateo to defraud another user, harass anyone, circumvent the platform to avoid its safety features, or misrepresent your identity or an item's condition.
7. Bookings, pricing and cancellations
A booking is a direct agreement between the owner and the renter for the dates, price, and (where applicable) deposit shown at the time of booking. Cancellation terms, handover, and return of the item are agreed between the two parties; mateo's role is limited to facilitating that agreement and the messaging/booking tools around it.
8. Fees
mateo may charge service fees for certain features of the platform. Where a fee applies, it will be clearly shown before you take the action that incurs it.
9. Reviews
Reviews must reflect your own genuine experience. Don't post a review you weren't personally involved in, offer or accept anything in exchange for a review, or otherwise try to manipulate ratings.
10. Content you provide
You keep ownership of the photos, descriptions, and other content you post, but you grant mateo a license to host, display, and distribute it as part of operating the platform (for example, showing your listing in search results).
11. Data storage
We store your data — including your account details, listings, and bookings — on the Railway cloud platform's infrastructure. By using mateo, you agree that your data is stored and processed through this provider. You can read more about how we handle your data, and about your rights, in our Privacy Policy.
12. Disclaimers and limitation of liability
mateo provides the platform "as is" and "as available," without warranties of any kind, and isn't liable for the condition of any listed item, the conduct of any user, or disputes arising from a booking between an owner and a renter. To the maximum extent permitted by law, mateo's liability for any claim relating to the platform is limited to the fees you paid to mateo (if any) in the 12 months before the claim. Use the in-app dispute tools if something goes wrong with a booking.
13. Indemnification
You agree to indemnify mateo against claims, losses, and expenses arising from your use of the platform, your listings, or your violation of these terms — except where caused by our own gross negligence or willful misconduct.
14. Account suspension or termination
We may suspend or terminate an account that violates these terms, engages in fraudulent activity, or puts other users at risk. You can also close your own account at any time from your account settings.
15. Governing law and disputes
These terms are governed by the laws of Hungary. Before pursuing any claim in court, please try our in-app dispute tools or contact us — most issues can be resolved that way. Any dispute that can't be resolved this way is subject to the exclusive jurisdiction of the Hungarian courts.
16. Changes to these terms
We may update these terms from time to time. If a change is material, we'll let you know through the platform or by email before it takes effect. Continuing to use mateo after an update means you accept the revised terms.
17. Severability
If any part of these terms is found unenforceable, the rest remains in full effect.
18. Contact
Questions about these terms? Reach out via our Contact page.